After I complained, the bank offered me some compensation, but it doesn't fully fix the problem. If I accept it, will the Ombudsman close my complaint?
After I complained, the bank offered me some compensation, but it doesn't fully fix the problem. If I accept it, will the Ombudsman close my complaint?
It might, so how you accept matters.
If the bank's offer becomes the basis of a closure you disagree with, see the options for non-appealable closures (a representation to the Ombudsman office, or the consumer commission).