The RBI Ombudsman closed my complaint saying I "confirmed resolution" on a phone call. What can I do?

This happens more than it should. A closure under the "complainant is satisfied" ground (Clause 14(8)(b) in recent orders) is non-appealable, so a casual phone call can end your complaint.

What to do:

1. Act quickly, in writing. Write to the Ombudsman office that issued the order. Quote the exact sentence about the call, and state plainly that you did not confirm resolution. If you said something narrower (for example, that one step had happened), say exactly what you did say.
2. Attach evidence that the problem continues. Use anything dated after the call: another misdirected email, an unfixed error, a fresh bank template reply.
3. Ask for the record. Request the call details the order relies on (date, time, who called). If you get nowhere, an RTI to RBI for your complaint's file notings will show what was recorded.
4. If it's still open, file a fresh complaint with the bank first, citing the new evidence. The new complaint is about the continuing deficiency, not a re-argument of the old one.

To prevent it next time, say in your complaint and your comments that you only accept communication in writing and won't confirm resolution by phone. That way a phone-based closure contradicts your stated position on the record.