A bank rejected my credit card application with a reason that's clearly wrong, and its replies keep contradicting each other. Can the RBI Ombudsman help, and is compensation possible?
1 Answers
Background:
Last year, I applied for an IndusInd credit card. They rejected it and later told RBI that my CIBIL score was “-1” (which is obviously nonsense).
After escalation, the RBI directed them to pay ₹1,000 compensation.
What I did:
- Documented everything (emails, call logs, timestamps)
- Highlighted contradictions clearly
- Filed a complaint with RBI (CMS portal)
- Responded point-by-point when RBI asked
Final outcome:
The RBI Ombudsman ordered them to provide a point-wise reply or pay compensation. The bank still gave a generic reply, then they agreed to pay ₹5,000 in compensation.
