Is there a written policy on whether an Insurance Ombudsman hearing happens by video or in person, and who makes that decision?
1 Answers
Standard operating procedure for choosing online vs physical hearings
- "There is no such copy of the SOP on video conferencing available." The office says it is governed generally by the Insurance Ombudsman Rules, 2017, which don't prescribe this in detail.
Recording of hearings
- Hearings are recorded, but only as a single composite recording covering all cases heard that day, not separately per case. No separate retention guideline was given.
Who decides the hearing mode (online vs in-person)
- Scheduling is done by "the dealing official." The choice of mode is stated to be "verbally approved" by the Ombudsman, with no written policy or documented criteria.
Related
Are Insurance Ombudsman hearings recorded, and how long are the recordings kept?
1 answers
Is there a penalty if an insurer doesn't comply with an Insurance Ombudsman award?
1 answers
Does IRDAI enforce the ₹5,000-a-day penalty on insurers that ignore Ombudsman awards?
1 answers
Does IRDAI approve changes to an existing health insurance policy?
1 answers
Why does my Insurance Ombudsman complaint number keep changing?
1 answers
How many Insurance Ombudsman complaints are decided in the policyholder's favour?
1 answers