My Insurance Ombudsman complaint has shown different reference numbers at different times, and the tracking portal status doesn't always look right. Is that normal?
1 Answers
Your complaint number changes three times
This confused me for months, so it may help someone.
From an appellate order of the Insurance Ombudsman, Delhi (Appeal No. INODL/A/E/26/00017):
- ONL-... — when you first register online.
- DEL-MISC-... — if your documents are incomplete.
- DEL-H-... — once the complaint is registered and moves towards hearing and order.
Same complaint. Three different numbers at different stages.
One other thing from the same order:
- The status shown on the tracking portal can simply be wrong. In one instance, the office said the displayed status was "wrong due to some technical reasons."
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