After the bank responded to my RBI Ombudsman complaint, the Ombudsman's office asked for my comments. Do I reply to their email or log in to the complaint portal, and is there anything to be careful about?
1 Answers
An email comes from [email protected] asking for your response, with a subject line: [Case ID: 000xxxxxx]; you have to reply to that keeping the same subject line.
Below is the snippet from the email:
Dear XXX YYYY,
Kindly do not change the subject of this email.
In reference to your CMS complaint no. N2025260160xxxxx, below is the response received from IndusInd Bank:
-------- IndusInd response --------
You are advised to furnish your comments on the above within 2 days, with documentary evidence, if any. If no response is received within the stipulated time, the complaint may be closed at our end.
Regards
Office of RBI Ombudsman
