Excessive service charges levied on investment into mutual funds

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A leading bank with whom I have a long term assosiation charge a hefty service charge of 2% for investment into mutual funds including one sithc-over of the same AMC. I found out from other banks where they either not chage any service charge or a meagre charge of 0.1%. Iam a S/B a/c holder with the bank and they had never charged such a exhorbitant service charge before. Moreover RBI rules also clearly prohibis any entry load. Iwonder how a leading bank of repute can charge such a huge percentage from an account holder of the same bank. I personally could have reinvested the amount which I redeemed from non-performing funds as per RSM's advice and saves the Service charges and texes levied. Please advise how shuld I poceed in this matter. Thanks and rgds.

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