ANSWER:
''In this case, its actual customer’s responsibility to provide PAN card to bank. They are just following RBI rules, to deduct flat tax in case PAN is not provided. You should file a return for your mother and IT department will issue refund for the tax paid. There won’t be any legal ground to claim for delay, expenditure and stress involved.
Read more: http://www.pankajbatra.com/india/file-income-tax-return-online-yourself/#ixzz1Qx09rvVa.''
*This has reference to the ANSWER provided by Mr.P.Batra.*
I would appreciate if you could kindly update me with all the relevant steps involved in claiming the refund as a LAYMAN would expect.
Ref: You should file a return for your mother and IT department will issue refund for the tax paid.
Hoping to hear from you soon.
Regards,
Navshakti.